Monday, October 25th
10:30am- EMCO Welcome with Bruce Passmore
11:00am- Daikin Review with Elan Azar and Chris Hanson
12:00pm- Lunch
1:00pm- Why the Future Belongs to Companies Who Create the Employees They Want (See Description Below)
4:15pm- Wrap Up/Q &A
6:00pm- Dinner in the Cape Cliff Dining Room
Tuesday, October 26th
7:30am- Breakfast
8:30am – Daikin Light Commercial Solutions with Shawn Slaunwhite
9:00am- Finding Success as an HVACR contractor in the New Low-Carbon Economy with Martin Luymes, HRAI
10:30am- Why the Future Belongs to Companies Who Create the Employees They Want (See Description Below)
12:30pm- Lunch
1:30pm- Why the Future Belongs to Companies Who Create the Employees They Want (See Description Below)
3:30pm- Wrap Up/Q & A
Why the Future Belongs to Companies Who Create the Employees They Want
We will focus on the entire customer journey from start to finish and every touchpoint creating a WOW factor for your clients. This training will give you practical processes to develop this experience for every member of your team
Beth Munro
902-818-6685
Stephen Dale
Stephen Dale brings over 15 years' experience as an operations manager in the home services industry. Working for two large MEP companies in the Dallas, Texas area where he grew up. Stephen has been a Coach and Trainer with PSP for over two years. Having experienced the training from PSP as a contractor, Stephen believed in the program so much, he reached out to Brigham seeking to partner with PSP. Stephen's diversified empirical knowledge is derived through extensive training from the following operations: Nexstar Network, Service Nation Alliance, Business Development Resources, Anthony Robbins Corporation, Airtime 500; just to name a few. Stephen holds a MBA from Texas A&M and a B.A. from Abilene Christian University. Stephen's training style is unique through his ability to connect with others at all levels through humor, knowledge, and class participation. Stephen's passion for the Home Services Industry illuminates through his ability to discover client's pain points and help provide solutions for success together.