When an employee’s bad work habits start to affect the operations of other departments, how you choose to fix the issue can end up being a long term or short term solution. This month, an HVAC contractor from Georgia asks:

I have a service tech who is great at everything but doing his paperwork. Any suggestions on getting him more compliant?

Contractor University faculty members, Gary Elekes (Founder of Aptora), Drew Cameron (President of Flow Odyssey) and Weldon Long (Sales Expert and New York Times Bestselling author), give their expert advice on how to confront and discuss bettering your employee’s work habits.