DAIKIN ELITE DEVELOPMENT PROGRAM
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True or false: Every service call is different so there is no sense in creating a consistent process.
When you design a service call process, team members will clearly understand what ______ are to ensure the best customer experience.
The value of an established service call process is that it ensures the desired __________.
True or false: Training and KPI feedback is the path to delivering a customer experience that customers will pay a premium for.
Understanding why we use a service call process helps the service team become _____ at the process.