DAIKIN ELITE DEVELOPMENT PROGRAM
DAIKIN ELITE
DEVELOPMENT PROGRAM
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Question 1 of 5
1. Question
True or false: Every service call is different so there is no sense in creating a consistent process.
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Question 2 of 5
2. Question
When you design a service call process, team members will clearly understand what ______ are to ensure the best customer experience.
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Question 3 of 5
3. Question
The value of an established service call process is that it ensures the desired __________.
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Question 4 of 5
4. Question
True or false: Training and KPI feedback is the path to delivering a customer experience that customers will pay a premium for.
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Question 5 of 5
5. Question
Understanding why we use a service call process helps the service team become _____ at the process.