Daikin Elite Member Login

DAIKIN ELITE DEVELOPMENT PROGRAM DAIKIN ELITE
DEVELOPMENT PROGRAM

Technician Communication & Selling Skills Workshop

Educational Workshop

Description

Learn and roleplay the communication process, social styles and personalities, how to get along well and how to improve building customer relationships to improve the brand. We also cover in depth the consumer behaviors, interests, questioning technique, sales process and selling techniques, and how to use them all. Technicians will be provided with the knowledge and materials to help them sell more equipment, create more leads, create more accessory sales, and sell more maintenance agreements.

Topics Covered


  • Role of the Technician
  • Mind Mapping – Attitudes and Focusing on Goals, Present
  • Personality – Social Styles – Dealing with People – How and Why
  • Understanding Effective Communication
  • Defining 7 Selling Skills
  • Understanding What Process in Sales – How to Sell by Involving Customers
  • Setting Goals and a Personal Plan
  • The Perfect Service Call Process
  • Defining The Questions to Ask a Homeowner – 12 Questions We Recommend

Contact

Jeremy Chandler

916-759-0515

jchandler@egia.org

Date & Time

Wednesday, January 8 - Thursday, January 9, 2020

8:00am-5:00pm

Location

COD Daikin Branch 892

1200 Rodick Road

Markham, ON L3R 8C3

Registration Fee

$350 Per Person

30 in stock

Total number of people you would like to register for this workshop
SKU: JAN 8/9 2020 - Technician Communication & Selling Skills Workshop Category:

Event Details

Date: January 8, 2020

Start time: 08:00 a.m.

End time: 05:00 p.m.

Venue: COD Daikin Branch 892

Directions: Markham, ON

Presenter