DAIKIN ELITE DEVELOPMENT PROGRAM
This Daikin FIT sales and opportunities training course is designed to help you in the home with real skills and techniques that work with your customers without compromising the opportunity. Sales is not about doing something to your customers, but for them. As sales professionals, our job is to serve the customer and provide quality information regarding the available options homeowners can consider. During this workshop, Russ Horrocks will help your team members understand how to build environments of success while providing the customer an exceptional experience they will be proud to tell their friends, family members, and neighbors about. This course is designed to provide your sales team members with the opportunity to ask Russ Horrocks any questions about situations they would like to see better results from.
While Russ Horrocks can answer questions about the sales process, the real power of this course is understanding how to execute your process better. If it were simply about the process, everyone would produce the same results.
Russ Horrocks emerged as one of the most successful Comfort Advisors in America in the mid-90’s. Russ quickly took to sharing his unique knowledge of buyer psychology with sales forces across the country. He turned his profession into a passion, educating and coaching in-home sales and service advisors to understand the critical skills necessary to achieve results far exceeding personal mindset limitations and corporate expectations.
Most trainers preach about product and process. Russ teaches and coaches his sales and service protégés not only about what to do in the home and how to do to it, but more importantly, why. Why leads to a purpose allowing the people his students serve to build a strong connection based on a position of trust, confidence, competence and credibility. When matched with the creative execution of a process built to work with human nature and how people want to buy, it yields explosive growth.
Having mastered the sales process, in 2011 Russ joined with business development specialist, Drew Cameron, as Vice President of Flow Odyssey to help clients enhance the performance of their entire business, and transcend growing one person or department at a time. Together they work in the trenches with their clients in every facet of building successful home services businesses.
Clients embrace Russ’ detailed holistic approach to assessing a company’s people, present state and potential. Drawing a blueprint for success, he collaborates with clients onsite, online, and on-the-phone to achieve operational excellence with a hands-on strategic approach to growing people and implementing profit-based processes and systems. Clients benefit from Russ’ 20 years of knowledge and national experience, along with his relentless pursuit of building happy, effective, top-performing professionals and developing a culture of success and achievement.