DAIKIN ELITE DEVELOPMENT PROGRAM
DAIKIN ELITE
DEVELOPMENT PROGRAM
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Question 1 of 5
1. Question
True or false: Employee buy-in is the most important component of the service agreement culture.
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Question 2 of 5
2. Question
Placing an unavoidable offering of your service agreement on your invoices is an example of________.
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Question 3 of 5
3. Question
Forcing a customer to proactively reject the clearly stated service agreement discounts for today’s service call is known as ______________.
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Question 4 of 5
4. Question
The emotional aspect of the service agreement is based on ________.
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Question 5 of 5
5. Question
Offering a free addition in our slower times (shoulder seasons) increases _________.